Los Angeles Property Management puts a lot of resources into getting the attention of potential renters to their properties, but was is being done to retain renters?
Los Angeles Property Management knows too well that there are many reasons renters move out, and unfortunately some of them can’t be helped. Some might get a new job, they end up buying a home or as more often these days, move back in with mom and dad or a relative.
Resident retention basics have not changed. Keeping the property clean is very important, this tends to offer attractive amenities. Provide timely maintenance, keep your pricing competitive and the basics are covered.
But sometimes Los Angeles Property Managers don’t go beyond the fundamentals. This type of management doesn’t work because finding new renters to replace old ones tends to be a bit pricey. Expectancy of new tenants is often too much of a focus on marketing and Los Angeles Property Managers don’t do enough on retention.
Creating A Community
Los Angeles Property Management companies would say the one most frequently overlooked trait is creating a sense of community. There are plenty of people who have lived in apartments at one time or another. If you were to look back, remembering a cold or warm property would seem easy to think of. Some were just a place to live, and others felt like a home.
Los Angeles Property Management companies ensure properties feel like home, these types of companies are more effective at holding on to residents.
There are a few Los Angeles Property Management companies that sponsor get togethers. But creativity and effort is key behind community building of events. Front office staff normally have their hands full of leasing and fixing problems, more than likely they’re going to be to busy to prioritize event brainstorming. Although there are different ways in which a Los Angeles Property Management company can plan an event.
It’s amazing how many Los Angeles Property Management companies don’t share their ideas in successful community building. More often, each is left to figure it out on their own. Some do have great ideas, others not so obvious. One of the first things to do is make community building into a real business initiative instead of an option or not a priority at all. It’s important to create a channel for sharing ideas, and assign a coordinator to make sure each property is active in the community building process.
Conveniences Work For Tenants
Los Angeles Property Management companies have given into today’s high tech world with making it easy for a tenant to take care of business online.
Instead of forcing people to drop off checks or make payments at the front office, these days many prefer to do everything online. Because of today, offering online payment of rent, utilities, and fees by credit card, check, money order and other means is a common standard.
A recommendation from Los Angeles Property Managers is an online maintenance request system that will replace demanding phone calls to the front office. This can be paired with a 24 hour call center that will give residents a sense of security, knowing that there’s always someone to answer their call, even after office hours.
A Los Angeles Property Manager will even recommend to consider extras such as a concierge service, they would accept and hold deliveries when residents are away.
Some Los Angeles Property Management companies will channel through friendly community participation this becomes the online analog of their apartment “home.” With this, they can take care of business, receive messages and announcements to communicate with front office staff, or even with other tenants.
It is unfortunate that some Los Angeles Property Management companies are not active with neighboring businesses, community centers, and other assets. They tend to leave it to residents to find out what’s around them or at most, place brochures and menus on a table.
But the neighboring businesses want that sense of community, and many are more than willing to offer specials, food delivery or other incentives to earn that trust. It’s important that Los Angeles Property Managers developed relationships with area businesses that can contribute to residents so they stay happy where they live.
Los Angeles Property Managers make sure residents are made aware of events and facilities in the immediate area. People aren’t going to want to leave a neighborhood they’ve come to enjoy, this helps foster enjoyment.
Los Angeles Property Managers know that the end of a lease is a time to be active and encourage the signing of a new one. The very least that can be done is to let residents know how much you enjoy having them live there, instead of impersonal mail sent to their residence. This would be perfect for a thank you note or incentive gift. Normally Los Angeles Property Managers will have an easy online renewal solution in place that combines pricing with options for upgrades and other changes a resident would consider. Make it an easy process to renew.
Los Angeles Property Management companies would suggest to strengthen resident loyalty, doing this would boost renewal rates. Every resident that can be held on to, is one fewer that will have to be replaced. Los Angeles Property Management companies suggest to communicate and stay active with the community.
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