Los Angeles Property Management companies state that one of the most important tasks of being a Los Angeles Property Manager is effectively communicating with tenants. All tenants are different, there are several ways a Los Angeles Property Manager could go about communicating with each tenant in order to meet their needs.
Communication is the key to any successful business. Los Angeles Property Management is no different. When a tenant has an issue or needs assistance, they expect a quick response that is handled in a professional manner by the Los Angeles Property Management company. If there’s a need to schedule an annual inspection, a change in the lease agreement, or even for something as simple as an early rent payment reminder, there are multiple lines of communication available for getting into contact with a tenant.
Meetings Face To Face
Los Angeles Property Management companies know that the thought of communicating with a tenant face to face sometimes seems terrifying, even the most confident Los Angeles Property Managers. Even though, tenant screenings normally yield high quality tenants, there’s always a chance that somebody could overreact when angry, upset, or even be confused.
Los Angeles Property Management companies often find that there are times when meeting with a tenant face to face could solve the issue way more effectively. Of course, you could text, email, or even send a certified letter. Although, if there happens to be a serious issue at hand, these other communication methods may sometimes fall short.
Los Angeles Property Management companies say that when you’re not able to arrange a face to face meeting with your tenant, or simply prefer not to, there are other viable options to get a hold of the tenant and speak to them over the phone. That’s likewise with tenants. They’re able to contact your Los Angeles Property Management company to address any questions, comments or concerns they might have.
Los Angeles Property Management companies recommend that it’s best to keep phone conversations simple. A simple example is, calling a tenant to confirm that the maintenance crew has been scheduled. Another time to phone your tenant would be around the renewal time for the lease. This is a perfect time to express to your tenant that the lease term is coming to an end and that you would love for them to consider their options on signing for another term.
Los Angeles Property Management companies are very much aware of today’s online ability to email and other online portals to communicate effectively with tenants for any reason whatsoever. Both options offer you and your tenants a conventional way to communicate each other. Also adding, the correspondence can be saved by both parties should a legal dispute arise.
Los Angeles Property Management companies know that while emails and online tenant portals offer an active way for tenants to communicate any issues, at the same time when you’re trying to communicate something important to them, it could be better to choose other legal options.
Los Angeles Property Management companies understand the rise of smartphones makes sense because of today. Sometimes it feels more comfortable texting your tenants. Text messages are received quickly, they’re rarely lost, are less apt to go unread, and cater to a large community of people who prefer this method of communication. In addition, if you happen to be part of a legal dispute, text messages can sometimes come in handy as a legal form of correspondence.
Los Angeles Property Management companies use certified mail, this method proves that you at least attempted to contact your tenant should a serious matter be taken to court. When a situation gets to this level, attempting to communicate is all you have to do. What a tenant chooses to do with said mail is up to them. As a Los Angeles Property Management company, you’re simply responsible for protecting yourself.
Los Angeles Property Management companies know there are many ways of communicating with tenants when you are the Los Angeles Property Manager. As long as both parties agree to the decided form of communication, there should be no problems with communication about all things property related.
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