Los Angeles Property Management reputation attracts and keeps the best tenants, a well maintained and attractive property makes a difference when attracting new tenants or keeping the same ones’. The safety of residents is priority to everything, a well patrolled property is important, burned out lights are replaced immediately, and security cameras work. Los Angeles Property Management companies understand that when everything is working great, you’re happy, your tenants are happy, and the property owners is also pleased.
Dealing With Negative Comments
Los Angeles Property Management companies understand too well that when your Facebook page is flooded with negative comments, news travels fast. When your Los Angeles Property Management company name happens to be Googled, negative comments should not outweigh the positive ones.
Los Angeles Property Management companies know too well about tenant issues. Most importantly the thing to do is to discover the source of the problem, as quickly as possible to keep all well. Because of today’s digital era, disgruntled former tenants can trash the reputation of their former landlords on different social media outlets.
Valid Or Invalid
Los Angeles Property Management companies say that even if the claims have little or no validity, it’s important to respond to these posts in a professional manner.
If the complaints have some validity, due take the time to address the problem straightforward. If the issue was resolved, it’s important to address how the issue was handled, so social media followers can understand that the complaint has been acknowledged and addressed.
Los Angeles Property Management companies say that honest communication is key, when it comes to all tenants. If there happens to be an increase with security measures and your apartment community has experienced break ins, pretending it didn’t happen will do nothing to reassure security, nor encourage for new applicants. Some Los Angeles Property Management companies have hired armed security, install additional locks, and deal with loitering quickly.
A Quick Response Can Change Everything
Los Angeles Property Management companies state not to always be on the defensive. Instead of only responding to a negative comment, be the one to post first, keep it classy. This will amp up your social media presence by posting about what you’re doing to make your property better, safer, more then all, keeping it attractive.
Los Angeles Property Management companies share that it’s important to be upfront with tenants about any potential issues that arise in the future. Tenants don’t appreciate being told about a series of car break ins weeks after they move in. Address all issues promptly, and actively keep everyone in the loop regarding any solutions that will be implemented.
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